Samsung G360T Unlock Error and credits Gone

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Samsung G360T Unlock Error and credits Gone

Hello, i tried twice to unlock the device and both attempts repplied with error and the credits were gone i lost 200 credits and phone still locked here is one of the log:

Plataforma: Samsung Android
Puerto seleccionado: COM2488
Modelo seleccionado: SM-G360T1
Operation: Unlock
Modelo del telefono detectado: SM-G360T1
Fecha de creacion del firmware: Thu Jul 30 22:30:53 KST 2015
Version PDA: G360T1UVU1AOFA
Version CSC: G360T1TMB1AOFA
Version de software: G360T1UVU1AOFA
Numero de serie de telefono: R28GA3E3JPX
Android version: 5.1.1 (LMY47X)
Sales code: TMB
Country: USA
HW platform: msm8916
HW Chip: MSM8916
HW Modem: MSM8916
Warranty Void: 1
SIM 1 status: absent
Codename: cprimeltemtr
Chequeando "root":
Procedimiento "root" realizado en este telefono.
Connecting to modem port...
Telefono encontrado en COM2484
Leyendo IMEI...OK
-----------------------------------------------------------------------------------
Conectando al servidor...OK
Chequeando tarjeta inteligente...OK
Nombre del usuario: djjose
Autorizando...OK
Revisando balance...OK
Chequeando operacion...OK
Su balance: 168 creditos.
-----------------------------------------------------------------------------------
Enviando informacion del dispositivo...OK
Initializing exploit...OK
Sending data to server...OK
Calculating. Please Wait...OK
Unlocking phone...
An error has occurred on step 3
An error has occurred on step 4
Liberacion de telefono fallida
Realizado con ayuda de 2.7.0.3 version de software
-----------------------------------------------------------------------------------
Conectando al servidor...
Nombre del usuario: djjose
Autorizando...
Revisando balance...
Su balance: 68 creditos.
Realizado con ayuda de 2.7.0.3 version de software